Stellar of the Seas

“ High standards of hygiene and cleanliness are already delivered throughout Hanoi Pearl hotel,  however the COVID-19 pandemic demands that we elevate those standards even further; therefore, we have launched WESAFE program, which represents some of the most stringent cleaning standards & operational procedures in Hanoi Pearl hotel. The WESAFE program is included of intensified hygiene & prevention measures to ensure the safety of Guests and our Employees - WESAFE. All the protocols have been developed following the guidance of the WHO,  Hanoi CDC, and local health and government authorities.”
    
General protocols of WESAFE program:
1. Dedicated guest hotline to answer questions.
2. Social distancing enforced in all common areas.
3. Contactless check-in, check-out and payments carried out whenever possible.
4. Sanitizer provided in key public areas (front desk, elevators, restaurants, etc.).
5. Reinforced cleaning program in public areas with frequent disinfection of all high touch areas
6. Strengthened room cleaning protocols including extra disinfection of high touch room and bathroom areas.
7. Employees given comprehensive safety & hygiene training.
8. Reinforced food safety standards and new protocols.
9. Safe room service provided at no extra charge in case of restaurant closures.

How the WESAFE works throughout your stay at Hanoi Pearl hotel;
Reservation:
For more confidence, flexible rates are always available for booking, allowing change or cancellation up to 24 hours in advance of arrival in some specific promotions;
Visit Hanoipearlhotel.com for the most up-to-date information on our latest promotion and cancellation policies
    
Pre-arrival:
Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and employees.
Each guest will receive communication from the hotel prior to arrival providing additional information on arrival process, including mandatory screening, online check-in, hotel services & amenities, fast checkout, and more.
Guests encouraged to use pre-arrival communications to reduce contact upon arrival.

Arrival:
Increased frequency of bell cart cleaning & disinfecting

Welcome & check-in:
Individual hand sanitizer and mask available upon request
Mandatory screening for all guests, which may include a temperature check
Front desk set up to promote physical distancing
Shift to low- or no-touch payment where possible Guest-room keys disinfected
Welcome letter communicating cleaning procedures, amenities available upon request, and protocols in public spaces

Lobby & Public spaces;
Hand sanitizer stations in key areas throughout hotel
Increased frequency of cleaning and disinfecting, with special attention to high-touch points
Cleaning time sheets displayed
Lobby seating area rearranged to facilitate physical distancing
Signage and markers communicating physical distancing protocols in public spaces
Face coverings mandated for all employees and all unvaccinated guests in all indoor public spaces,
At outdoor spaces, guests may opt to wear a face covering should they so choose.

Elevator:
Signage to indicate maximum occupancy to promote physical diítancing
Increased frequency of cleaning and disinfecting with chemicals proven effective in preventing the transmission of COVID-19
Hand sanitizer available in elevator foyers

Public Washroom;
Hand sanitizer stations located outside washrooms
High-touch disinfecting frequently with chemicals, proven effective in preventing the transmission of COVID-19
Cleaning time sheets displayed

Guest room;
Self-isolation procedures assigned to guests who display or communicate any COVID-19 risk factors
Guest requests carried out in a thoughtful manner with guests’ safety top of mind

Housekeeping;
Aggressive cleaning protocols between guest stays, and enhanced focus on disinfection of all guest room touchpoints.
No housekeeping service while guest is in room

Restaurant;
Hand sanitizer available upon arrival
Face coverings mandated for all employees, guests may opt to wear a face covering should they so choose
Physical distancing protocols to follow local and regional guidelines
Use of disposable or digital menus or disinfection between each use
Disinfection of all touchpoints on tables and chairs between diner
Rigorous hand hygiene for all employees

In-room dinning;
Gloved culinary employees prepare all ready-to-eat food.
Hand sanitizer available throughout the venue
Contactless option available to guests for drop-off and pick- up at door
Trays disinfected between each use
Rigorous hand hygiene for all employees

Concierge;
Use of digital confirmations and communication, where possible Packages may be disinfected or quarantined, upon guest request
Communication with preferred partners to ensure consistency of cleaning and safety procedures

Business center;
Hand sanitizer stations in key areas throughout hotel
Set-up of computer and equipment to promote physical distancing
Business amenities available upon request, ensuring disinfecting between each use
Increased frequency of cleaning and disinfecting with chemicals which are proven effective in preventing the transmission of COVID-19

Fitness;
Hand sanitizer dispensers and disinfecting wipes available throughout facility
Reservation of gym time through Front Desk.
Increased frequency of cleaning and disinfecting with chemicals which are proven effective in preventing the transmission of COVID-19
Cleaning time sheets displayed

Spa;
Individual hand sanitizer and mask available upon request
Mandatory screening for all guests, which may include a temperature check
Face coverings mandated for all employees and opt to wear a face covering should they so choose
Lockers, vanities, showers, treatment rooms, etc. disinfected after each use
Increased frequency of cleaning and disinfecting with chemicals which are proven effective in preventing the transmission of COVID-19
Shift to low- or no-touch payment where possible

Check out;
Contactless checkout via email, text message, telephone, to be disinfected Guests encouraged to receive email invoice to reduce contact.

Departure;
Increased frequency of bell cart cleaning & disinfecting

Employees;
All employees must be vaccinated
Mandatory screening for all employees, which may include a temperature check or requirement of periodically COVID-19 test result.
Face coverings mandated for all employees
Gloves worn as needed by department
Hand sanitizer dispensers at entrance and throughout all work spaces and employee common areas
Physical distancing observed in all employee areas, including dining areas and in hotel communication sessions
Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc.
COVID-19 related training and retooling provided to all employees.

The above represents a sampling of the new health & safety measures being implemented at Hanoi Pearl hotel called WESAFE program. This list is not intended to be all-inclusive, but to offer an overview of how it  is working to safeguard the health and wellbeing of its Guests and Employees. All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to vary and change based on the guidance of the WHO,  Hanoi CDC, and local health and government authorities.

Should you have questions around what to expect as your specific stay, please connect directly with the hotel.

HANOI PEARL HOTEL MANAGEMENT